{"id":15477,"date":"2025-05-12T14:51:40","date_gmt":"2025-05-12T12:51:40","guid":{"rendered":"https:\/\/www.analysverkstan.se\/?p=15477"},"modified":"2025-05-12T15:18:15","modified_gmt":"2025-05-12T13:18:15","slug":"hur-vi-hanterar-manskliga-fel","status":"publish","type":"post","link":"https:\/\/www.analysverkstan.se\/en\/hur-vi-hanterar-manskliga-fel\/","title":{"rendered":"Hur vi hanterar m\u00e4nskliga fel!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15477\" class=\"elementor elementor-15477\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2635390 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2635390\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1495bb2\" data-id=\"1495bb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f27e483 elementor-widget elementor-widget-heading\" data-id=\"f27e483\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hur vi hanterar m\u00e4nskliga fel!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf4a62 elementor-widget elementor-widget-text-editor\" data-id=\"9cf4a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enligt min erfarenhet \u00e4r det m\u00e5nga verksamheter som saknar m\u00f6jligheten att unders\u00f6ka orsaken som ledde fram till det m\u00e4nskliga felet. Resultatet blir en \u00e5tg\u00e4rd som riskerar att felet \u00e5terkommer eller att individen\/individerna i fr\u00e5ga f\u00e5r b\u00e4ra ansvaret f\u00f6r n\u00e5got som kanske har sin f\u00f6rklaring inom andra kategorier.<\/p><p>Faktum \u00e4r att merparten av de analyser jag sj\u00e4lv varit med om kring m\u00e4nskliga fel har sin riktiga orsak i uppbyggnaden av processen. Det kan vara arbetsplatsens layout, framtagen metodik eller att vi inte skapat r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r de som arbetar i processen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54f4011 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54f4011\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-440e40a\" data-id=\"440e40a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23abdad elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"23abdad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;Inga rubriker hittades p\\u00e5 denna sida.&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tInneh\u00e5llsf\u00f6rteckning\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__23abdad\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__23abdad\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__23abdad\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-492edf9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"492edf9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df82ae0\" data-id=\"df82ae0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5e630a elementor-widget elementor-widget-heading\" data-id=\"a5e630a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vems fel \u00e4r det?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebdb1c7 elementor-widget elementor-widget-text-editor\" data-id=\"ebdb1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om det helt saknas en standard \u00e4r risken stor att arbetet kommer att utf\u00f6ras p\u00e5 olika s\u00e4tt. Uppst\u00e5r det fel i en process som saknar standard b\u00f6r vi rikta fokus mot st\u00f6dfunktionerna och v\u00e4rdefl\u00f6dets ledarskap.<\/p><p>Det \u00e4r st\u00f6dfunktionerna (exempelvis Underh\u00e5ll, Teknik och Kvalitet) som har till uppgift att skapa f\u00f6ruts\u00e4ttningar f\u00f6r v\u00e4rdefl\u00f6det. Det \u00e4r ledaren f\u00f6r fl\u00f6det som ska beg\u00e4ra att f\u00f6ruts\u00e4ttningarna finns och s\u00e4kerst\u00e4lla att personerna i fl\u00f6det har f\u00e5tt r\u00e4tt f\u00f6ruts\u00e4ttningar innan de p\u00e5b\u00f6rjar sitt arbete.<\/p><p>Om standard finns kan det vara s\u00e5 att personen i fr\u00e5ga inte f\u00f6ljt standarden men orsaken till detta kan vara flera. Standarden kanske inte \u00e4r tillr\u00e4ckligt tydlig eller s\u00e5 \u00e4r den bristf\u00e4lligt uppbyggd. Kanske \u00e4r milj\u00f6n runt arbetsplatsen fel och skapar risker som framtagen standard inte tagit h\u00e4nsyn till.<\/p><p>Det kan \u00e4ven vara s\u00e5 att personen i fr\u00e5ga \u00e4r flyttad fr\u00e5n en avdelning till en annan utan att ha f\u00e5tt f\u00f6ruts\u00e4ttningar att s\u00e4tta sig in i aktuell standard.<\/p><p>Som du ser \u00e4r det om\u00f6jligt att direkt avg\u00f6ra vems felet \u00e4r och f\u00f6r att vara helt tydliga \u00e4r det inte det vi s\u00f6ker efter. Vi s\u00f6ker orsaken till att det m\u00e4nskliga felet uppstod f\u00f6r att kunna avhj\u00e4lpa orsaken fram\u00e5t. Det blir alltmer tydligt att vi beh\u00f6ver en strukturerad modell (verktyg) f\u00f6r att f\u00e5 arbetet effektivt och korrekt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e84ff90 elementor-widget elementor-widget-image\" data-id=\"e84ff90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2021\/09\/15-misstag-Inlaggsbild-600x400-1.jpg\" class=\"attachment-large size-large wp-image-9006\" alt=\"15 misstag g\u00e4llande probleml\u00f6sning\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6df7cde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6df7cde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d414019\" data-id=\"d414019\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f9469 elementor-widget elementor-widget-heading\" data-id=\"76f9469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Standardiserade arbetss\u00e4tt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb5a590 elementor-widget elementor-widget-text-editor\" data-id=\"eb5a590\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det kan l\u00e5ta lite tr\u00e5kigt att vi ska standardisera hur saker utf\u00f6rs och att alla i processen m\u00e5ste g\u00f6ra precis som standarden s\u00e4ger men det finns en anledning. Syftet med en standardisering \u00e4r att vi skapar det b\u00e4sta t\u00e4nkbara arbetss\u00e4ttet utifr\u00e5n den data och erfarenhet vi har just nu.<\/p><p><span style=\"font-size: 15px;\">Denna standard kan och b\u00f6r sedan utmanas l\u00f6pande med nya f\u00f6rslag. Genom att hela tiden f\u00f6rh\u00e5lla sig till aktuell standard samtidigt som man utv\u00e4rderar t\u00e4nkbara f\u00f6rslag mot aktuell metod, kan processen optimeras p\u00e5 ett s\u00e4kert s\u00e4tt.<\/span><\/p><ul><li>Om alla f\u00f6ljer uppsatt metodik vet vi att det kommer att fungera.<\/li><li>Om vi avviker fr\u00e5n standarden uppst\u00e5r det risker som vi kanske inte hunnit v\u00e4rdera eller helt enkelt k\u00e4nner till och d\u00e5 kan exempelvis m\u00e4nskliga fel uppst\u00e5.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5177e57 elementor-widget elementor-widget-image\" data-id=\"5177e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-1024x576.jpg\" class=\"attachment-large size-large wp-image-14519\" alt=\"struktur\" srcset=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-1024x576.jpg 1024w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-300x169.jpg 300w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-768x432.jpg 768w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-18x10.jpg 18w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur-600x338.jpg 600w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Struktur.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af0841b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af0841b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5976d46\" data-id=\"5976d46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71bd93d elementor-widget elementor-widget-heading\" data-id=\"71bd93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exempel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dabc0 elementor-widget elementor-widget-text-editor\" data-id=\"c4dabc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>St\u00e4ll in maskinen med sk\u00e4rhastighet X, verktyg A och rikta spolningen mot arbetsstycket. Efter f\u00f6rsta tempot (bearbetningen) ska produkten tv\u00e4ttas med medel 123 och sedan placeras i pall enligt framtagen instruktion.<\/p><p><span style=\"font-size: 15px;\">Om vi fr\u00e5ng\u00e5r standarden ovan och exempelvis \u00e4ndrar sk\u00e4rhastigheten i maskinen uppst\u00e5r en risk. Samma sak g\u00e4ller om vi struntar i att anv\u00e4nda medel 123 i samband med tv\u00e4ttning eller om vi placerar produkterna i pallen utan att f\u00f6lja framtagen instruktion.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-472d9c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"472d9c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-37f13a0\" data-id=\"37f13a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df80a79 elementor-widget elementor-widget-heading\" data-id=\"df80a79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HERCA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a659f15 elementor-widget elementor-widget-text-editor\" data-id=\"a659f15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HERCA st\u00e5r f\u00f6r \u201d<strong>H<\/strong>uman <strong>E<\/strong>rror <strong>R<\/strong>oot <strong>C<\/strong>ause <strong>A<\/strong>nalysis\u201d, vilket vi \u00f6vers\u00e4tter till Rotorsaksanalys vid m\u00e4nskliga fel. Det \u00e4r en metodik som ger oss m\u00f6jligheten att b\u00e4ttre f\u00f6rst\u00e5 orsaker bakom m\u00e4nskliga fel och d\u00e4rmed \u00f6ka m\u00f6jligheterna att f\u00f6ra in en l\u00f6sning som tar bort risken att det m\u00e4nskliga fel uppst\u00e5r igen.<\/p><p><span style=\"font-size: 15px;\">Vanligt f\u00f6rekommande svar i kundreklamationer kopplade till just m\u00e4nskliga fel \u00e4r:<\/span><\/p><ul><li>\u201dVi har utbildat personalen\u201d<\/li><li>\u201dVi har g\u00e5tt igenom rutinerna med ber\u00f6rd personal\u201d<\/li><\/ul><p>Eller \u00e4nnu v\u00e4rre:<\/p><ul><li>\u201dBer\u00f6rd person arbetar inte l\u00e4ngre kvar i verksamheten\u201d.<\/li><\/ul><p>Samtliga dessa svar indikerar att vi brister i rotorsaksanalysen och att medarbetarna i fl\u00f6det f\u00e5r b\u00e4ra ansvaret i alla l\u00e4gen. Ibland kan detta s\u00e5 klart vara sant men min erfarenhet visar att det oftare handlar om svagheter i processens uppbyggnad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19c40c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19c40c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-383a652\" data-id=\"383a652\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c9ec73 elementor-widget elementor-widget-heading\" data-id=\"9c9ec73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">S\u00e5 fungerar HERCA verktyget<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb97068 elementor-widget elementor-widget-text-editor\" data-id=\"eb97068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I Analysverkstans process f\u00f6r avvikelsehantering och probleml\u00f6sning kommer HERCA in som ett kompletterande verktyg f\u00f6rst n\u00e4r rotorsaken verifierats till kategorin \u201dM\u00e4nniska\u201d (oftast via verktyget Ishikawa analys). Det \u00e4r f\u00f6rst d\u00e5 som metodiken blir anv\u00e4ndbar.<\/p><p>(<em>I det h\u00e4r inl\u00e4gget kommer vi inte ge n\u00e5gra ing\u00e5ende f\u00f6rklaringar p\u00e5 Analysverkstans process f\u00f6r avvikelsehantering och probleml\u00f6sning, utan fokuserar enbart p\u00e5 HERCA verktyget.)<\/em><\/p><p>HERCA \u00e4r ett ledarskapsverktyg som genomf\u00f6rs av n\u00e4rmaste chef och ber\u00f6rd medarbetare. Det finns \u00e4ven m\u00f6jlighet att genomf\u00f6ra en \u201d<em>Grupp-HERCA<\/em>\u201d men i detta inl\u00e4gg fokuserar vi p\u00e5 \u201d<em>Individuell-HERCA<\/em>\u201d.<\/p><p>Att verktyget klassas som ett ledarskapsverktyg har att g\u00f6ra med att analysen inneh\u00e5ller fr\u00e5gor kopplade till kategorin \u201d<em>Attityd och Beteende<\/em>\u201d.<\/p><p>Om verktyget f\u00f6rs in p\u00e5 korrekt s\u00e4tt f\u00e5r verksamheten en effektiv modell f\u00f6r att hantera m\u00e4nskliga fel. Min erfarenhet \u00e4r att personalen i de operativa delarna ser positivt p\u00e5 verktyget eftersom man i de flesta fall hittar orsaken till problemet i uppbyggnaden av processen. Det \u00e4r inte ovanligt att det framkommer information om att personalen vid flertalet tillf\u00e4llen redan p\u00e5pekat bristerna men att aktiviteter inte utf\u00f6rts.<\/p><p>Inf\u00f6randet \u00e4r dock av stor vikt och kr\u00e4ver planering f\u00f6r att lyckas. Om vi inte f\u00f6r in verktyget med stor tydlighet s\u00e5 kommer det inte att fungera och att \u00e5terf\u00e5 f\u00f6rtroendet f\u00f6r verktyget d\u00e5 \u00e4r mycket sv\u00e5rt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-155daf9 elementor-widget elementor-widget-image\" data-id=\"155daf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"622\" src=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-1024x622.jpg\" class=\"attachment-large size-large wp-image-13025\" alt=\"Riktining\" srcset=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-1024x622.jpg 1024w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-300x182.jpg 300w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-768x467.jpg 768w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining.jpg 1200w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-18x12.jpg 18w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2022\/11\/Riktining-600x365.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b8f62f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b8f62f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41a8a1e\" data-id=\"41a8a1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dafab3 elementor-widget elementor-widget-heading\" data-id=\"3dafab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hur genomf\u00f6r man en HERCA analys<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bce1b5 elementor-widget elementor-widget-text-editor\" data-id=\"5bce1b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Analysen bygger p\u00e5 4st sektioner. I den f\u00f6rsta sektionen s\u00e4kerst\u00e4ller vi att individen i fr\u00e5ga har f\u00e5tt f\u00f6ruts\u00e4ttningarna som kr\u00e4vs.<\/p><ol><li>Alla fr\u00e5gorna i den f\u00f6rsta sektionen \u00e4r en direkt kontroll av st\u00f6dfunktionernas och ledarens arbete. Har vi inte f\u00f6rsett individen med r\u00e4tt f\u00f6ruts\u00e4ttningar blir den direkta \u00e5tg\u00e4rden att t\u00e4ppa till dessa brister.<\/li><li>Den andra sektionen bygger p\u00e5 fr\u00e5gor kopplade till 4st kategorier:<\/li><\/ol><ul><li>Tekniska och\/eller process-problem<\/li><li>Milj\u00f6f\u00f6rh\u00e5llande<\/li><li>Ouppm\u00e4rksamhet \/ F\u00f6rbiseende<\/li><li>Attityd och beteende<\/li><\/ul><p>Totalt s\u00e4tt finns det 20st fr\u00e5gor inom dessa kategorier och det \u00e4r bland dessa fr\u00e5gor som vi kommer att hitta t\u00e4nkbara orsaker. Analysen bygger p\u00e5 dialog mellan chef och ber\u00f6rd individ. Utfallet fr\u00e5n dialogen verifieras l\u00f6pande med fakta fr\u00e5n processen.<\/p><ol start=\"3\"><li>Sektion 3 visar f\u00f6rslag p\u00e5 t\u00e4nkbara aktiviteter f\u00f6r att hantera de brister man fastst\u00e4llt. Det kan exempelvis handla om instruktioner, visuella st\u00f6d eller f\u00f6r\u00e4ndringar av arbetsplats-layout.<\/li><li>Den sista sektionen visar vilka aktiviteter som ska f\u00f6ras in, av vem samt n\u00e4r. Resultatet fr\u00e5n denna analys l\u00e4mnas sedan tillbaka till arbetsgruppen (reklamationsgruppen) som kan forts\u00e4tta med implementeringen samt verifieringen.<\/li><\/ol><p>Summerat \u00e4r detta ett kompakt och enkelt verktyg som skapar b\u00e4ttre m\u00f6jligheter att hitta orsaken bakom det m\u00e4nskliga felet. Att l\u00e4ra sig metodiken g\u00e5r snabbt och det enda man beh\u00f6ver t\u00e4nka p\u00e5 \u00e4r hur sj\u00e4lva verktyget introduceras i verksamheten.<\/p><p>HERCA ska anv\u00e4ndas som ett komplement till andra metoder i avvikelsehanteringen. Ska man anv\u00e4nda kategorin \u201d<em>Attityd och Beteende<\/em>\u201d (vilket jag rekommenderar) s\u00e5 ska verktyget anv\u00e4ndas som ett ledarskapsverktyg.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-344b000 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"344b000\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-395868c\" data-id=\"395868c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40db4b4 elementor-widget elementor-widget-heading\" data-id=\"40db4b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Utbildning och mallpaket<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871d8f0 elementor-widget elementor-widget-image\" data-id=\"871d8f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-1024x576.jpg\" class=\"attachment-large size-large wp-image-14518\" alt=\"kompetensutveckling\" srcset=\"https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-1024x576.jpg 1024w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-300x169.jpg 300w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-768x432.jpg 768w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-18x10.jpg 18w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning-600x338.jpg 600w, https:\/\/www.analysverkstan.se\/wp-content\/uploads\/2016\/10\/Learning.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef7188 elementor-widget elementor-widget-text-editor\" data-id=\"3ef7188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det finns tv\u00e5 s\u00e4tt att skaffa sig tillg\u00e5ng till verktyget. Det f\u00f6rsta alternativet \u00e4r en digital utbildning d\u00e4r vi steg f\u00f6r steg g\u00e5r igenom hur metoden ska anv\u00e4ndas. I denna digitala kurs ing\u00e5r \u00e4ven mallen, vilket g\u00f6r att ni kan b\u00f6rja anv\u00e4nda metoden direkt efter genomf\u00f6rd kurs.<\/p><p><strong><a href=\"https:\/\/www.analysverkstan.se\/butik\/e-kurs\/rotorsaksanalys-utbildningspaket-2\/\" target=\"_blank\" rel=\"noopener\">L\u00e4nk till produktsidan hittar du h\u00e4r<\/a><\/strong><\/p><p>Det andra alternativet \u00e4r en l\u00e4rarledd utbildning. Utbildningen tar 4 timmar att genomf\u00f6ras d\u00e4r vi bygger upp kunskaper i hur verktyget ska anv\u00e4ndas och i vilket steg i probleml\u00f6sningen som analysen ger v\u00e4rde.<\/p><p>Vi har ingen produktsida f\u00f6r den l\u00e4rarledda utbildningen men den kan genomf\u00f6ras p\u00e5 plats i er verksamhet eller i Analysverkstans kurslokal. Den l\u00e4rarledda utbildningen genomf\u00f6rs f\u00f6r upp till 12 deltagare.<\/p><p>Vid intresse f\u00e5r du g\u00e4rna kontakta mig s\u00e5 ber\u00e4ttar jag mer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hur vi hanterar m\u00e4nskliga fel! Enligt min erfarenhet \u00e4r det m\u00e5nga verksamheter som saknar m\u00f6jligheten att unders\u00f6ka orsaken som ledde fram till det m\u00e4nskliga felet. Resultatet blir en \u00e5tg\u00e4rd som riskerar att felet \u00e5terkommer eller att individen\/individerna i fr\u00e5ga f\u00e5r b\u00e4ra ansvaret f\u00f6r n\u00e5got som kanske har sin f\u00f6rklaring inom andra kategorier. Faktum \u00e4r att [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15483,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[],"class_list":["post-15477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-verkstans-egna"],"_links":{"self":[{"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/posts\/15477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/comments?post=15477"}],"version-history":[{"count":5,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/posts\/15477\/revisions"}],"predecessor-version":[{"id":15487,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/posts\/15477\/revisions\/15487"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/media\/15483"}],"wp:attachment":[{"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/media?parent=15477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/categories?post=15477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.analysverkstan.se\/en\/wp-json\/wp\/v2\/tags?post=15477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}